Privacy Policy
Introduction
This Privacy Policy describes how Aron Helps (“Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use the website – www.aronhelps.com (“Platform”) that connects domestic help providers with individuals in Nigeria or any of our Communication Channels, including but not limited to mobile application, contact forms, email communications, phone calls, WhatsApp interactions, and any other digital or verbal communication methods
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Platform.
Information We Collect
We collect several types of information from and about users of our Platform, including:
Personal Information
Information that identifies an individual or relates to an identifiable individual, including:
Name
Date of birth
Gender
Postal address
Telephone number
Email address
Bank account and payment details
Government-issued identification (for verification purposes)
Photographs and videos
Employment history and qualifications (for Domestic Help Providers)
Family information (for Service Seekers)
Non-Personal Information
Information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, including:
Browser and device information
Usage and Aggregated data
Demographic information
Location Data
We may collect information about your location if you give us permission to do so, including:
Precise location (GPS)
General location (city, state)
Information from Third Parties
We may receive information about you from third parties including:
Background check providers
References
Other users of the Platform
Business partners
Social media platforms
How We Collect Information
Direct Collection
Information you provide to us directly when you:
Register for an account
Complete your profile
Post Content on the Platform
Communicate with other users
Contact our customer support
Respond to surveys or questionnaires
Make payments through the Platform
Automated Collection
Information we collect automatically when you use the Platform:
Log information (IP address, browser type, pages visited)
Device information
Location information (with your consent)
Cookies and similar technologies
Third-Party Sources
Information we may collect from third parties:
Background check services
Verification services
Payment processors
Marketing partners
Public databases
Communication Channel Collection
In addition to previous collection methods, we collect information through:
Website contact forms
Email communications
Phone call logs and records
WhatsApp message histories
Voice and text interactions across all platforms
Call recordings (with explicit user consent)
Chat logs and support ticket systems
Communication Channel Data Types
Information collected through Communication Channels may include:
Name and contact details
Communication content and context
Timestamp of interactions
Device and platform information
Location data (if shared)
Communication preferences and consent
How We Use Your Information
We use the information we collect about you for purposes including:
Providing and Improving the Platform
Creating and managing your account
Facilitating connections between Domestic Help Providers and Service Seekers
Processing payments
Improving and optimising the Platform
Providing customer support
Communication
Sending administrative messages
Providing updates about the Platform
Responding to your inquiries
Sending marketing communications (with your consent)
Facilitating communication between users
Safety and Security
Verifying user identities
Conducting background checks (for Domestic Help Providers)
Detecting and preventing fraud, abuse, and security incidents
Enforcing our Terms of Service
Legal Compliance
Complying with legal obligations
Resolving disputes
Enforcing our agreements
Disclosure of Your Information
We may disclose your personal information to:
Other Users
When you create a profile, certain information is visible to other users of the Platform
Service Seekers can view profiles of Domestic Help Providers and vice versa
Communications between Users are shared with those Users
Service Providers
Third-party vendors who perform services on our behalf, including:
Payment processors
Cloud storage providers
Analytics providers
Customer support services
Background check providers
Marketing and advertising partners
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Requirements
If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights
To protect the rights, property, or safety of the Company, our users, or others.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider:
The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorised use or disclosure
The purposes for which we process the data
Whether we can achieve those purposes through other means
Applicable legal requirements
When we no longer need your personal information, we will securely delete or anonymise it.
Data Security
We have implemented appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
We make efforts to protect your personal information, but we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of any password and account information.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access
The right to access the personal information we hold about you.
Rectification
The right to request that we correct any inaccurate personal information we hold about you.
Erasure
The right to request that we delete your personal information in certain circumstances.
Restriction
The right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability
The right to receive your personal information in a structured, commonly used format.
Objection
The right to object to our processing of your personal information in certain circumstances.
Withdraw Consent
The right to withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
If we transfer your personal information to countries outside Nigeria, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.
Types of cookies we use:
Essential cookies: Required for the operation of the Platform
Analytical/performance cookies: Allow us to recognise and count the number of visitors
Functionality cookies: Enable the Platform to provide enhanced functionality
Targeting cookies: Record your visits to the Platform, the pages you visit, and the links you follow
Children’s Privacy
Our Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
If you believe we might have any information from or about a child under 18, please contact us immediately.
Third-Party Links
Our Platform may contain links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
Changes to the Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We will provide more prominent notice of material changes to the Privacy Policy, such as sending you a notification or by other means as appropriate.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:
Email: hello@aronhelps.com
Phone: +234 901 066 9987
Address: [Address]
Last Updated: 25th March 2025